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24-Hour Service & Support

24-Hour Service & Support

ShareVault provides proactive, responsive and knowledgeable service through the full duration of your project. To support you during the setup, configuration and deployment of your ShareVault, our experts are right by your side, with the know-how and experience to streamline your project.

  • Your dedicated project manager¹ will be your primary point of contact throughout the duration of your project, and can help advise you on the best way to use ShareVault for your specific application.
  • 24/7/365 Telephone hotline for both administrators² and end users, so you can keep your project moving forward regardless of what time or day it is.
  • Every new customer receives comprehensive, training with a ShareVault expert. Training sessions are customized to the specific requirements of your application so that you don't waste valuable time trying to figure out the best way to use the platform for your particular needs.
  • Available professional services including migration from other VDRs and/or file sharing systems.
  • Remote screen sharing software allows our support specialists to rapidly issues.

¹Not included with ShareVault Express subscriptions
²For ShareVault Express subscriptions, support hotline for administrators not available on holidays & weekends.